3 Qualifications To Consider When Hiring A New Inside Sales Person
When most people think of sales, they think of selling door-to-door or business-to-business. These sales professionals are known to be part of an outside sales team. Inside the business, there is another group of sales professionals who are just as important. Known as inside sales, this team of professionals is a key part of your business' reputation and success. If you are currently searching for a new inside sales professional, here are a few traits to look for.
1. Excellent Customer Service
Everyone has their own customer service horror stories, but your customers should never have a bad experience if you want your business to be successful. Therefore, when searching for a new inside sales professional, make sure they consider excellent customer service a priority.
Inside sales professionals should have a passion for helping customers. They should always be ready, willing, and able to answer phones, emails, and texts. Having the desire and skill needed to go above and beyond will ensure the utmost customer satisfaction, and you should only hire inside sales professionals who have this desire.
2. Product/Service Knowledge
Even though customer service skills are imperative, the right inside salesperson will have some knowledge of the products and services your company offers. Of course, if you are hiring someone right out of college, they may not have detailed knowledge. However, they should be willing to learn.
For some business owners, starting in another position before moving into an inside sales position is smart. For example, you may hire a young graduate to begin working in the warehouse, with the intent on moving them into an inside sales position later. This allows your new employee to learn the business, products, and services in the most involved manner possible, which will help them tremendously once they start their new position as an inside sales professional.
When considering a graduate or another potential employee, make sure they will be willing to start and work their way up through the company to better learn the products and services.
3. Time Management Skills
Finally, a good inside sales professional will have great time management skills. In most cases, this professional will need to handle numerous calls and emails while even providing service to customers who physically visit your business. The inside sales team should be able to help all customers, regardless of the number of calls, texts, and visits made at the same time.
In addition to helping customers, the inside sales employee you hire should be willing to help out in other areas of the business if and when necessary. To learn more, contact a company like Inside Sales Staff today.